OIT Systems Maintenance, Thurs. April 18 from 12:01 AM to 7:00 AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 04/18/2024 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
Banner Maintenance
Description of change: OIT will be performing maintenance on Banner from 1:00 a.m. until 7:00 a.m. on April 18th. Banner will not be available during this time to allow the Ellucian support team to install the updates.
Downtime window start: 04/18/2024 1:00 AM
Downtime window end: 04/18/2024 7:00 AM
Affected services: Banner Admin, Self-Service, Registration
End-user impact: All end users of Banner will be impacted. Banner will be unavailable during this time.
Update Civics Literacy Process
Description of change: OIT will update the requirements to satisfy the Civics Literacy requirement
Downtime window start: 04/18/2024 6:00 AM
Downtime window end: 04/18/2024 8:00 AM
Affected services: Banner
End-user impact: Students.
Latest System & Network Status
- [RESOLVED] OnBase unavailableUpdate: The issue has been identified and corrected — OnBase is now available. We apologize for the inconvenience. OnBase is currently unavailable and we are investigating the issue.
- [Resolved] Issues with DUO multi-factor authenticationWe have identified a problem with the multi-factor authentication application when signing into FAU resources. We are working to resolve the issue.
- [RESOLVED]Cisco Finesse Call Centers UnavailableCisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible. We apologize for the inconvenience. OIT
- [Resolved] Mediasite playbackMediasite is aware of issues impacting video playback in the Video Cloud environment. Mitigation steps have been taken, and there has been no occurrence of the issue over the past several hours. Playback is currently functioning normally at this time.
- [RESOLVED] Banner Admin IssuesWe are experiencing issues with Banner Admin currently. The forms are not being loaded. We are looking at the issue now.
- [RESOLVED] Zoom: Multiple ServicesYesterday’s service degradation appears to have been mitigated, although Zoom is still reporting sluggishness with Zoom Whiteboards.