OIT Systems Maintenance – June 26-29 from 12:01AM TO 7:00AM
Office of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks from 6/26-6/29 from 12:01 AM to 7:00 AM during OIT maintenance window. In addition, the following systems will be specifically impacted:
BHRIC storage maintenance
Description of change: Research Computing will be performing maintenance on the SAN for BHRIC. During this time there is no expected user impact. However, https://vdi.fau.edu, servers on https://health-vcenter , REDCAP may experience some slowness while the updates are running.
Downtime window start: 06/26/2024 9:00 PM
Downtime window end: 06/27/2024 5:00 AM
Affected services: All services that run in BHRIC. This includes https://vdi.fau.edu, SHS servers, EDU servers, file shares form \health.ad.fau.edu\bhric and boc22-nas2.health.ad.fau.edu
End-user impact: No expected impact from the update. However, there may be some slowness on the BHRIC Servers during this time.
Non-Degree Acceptance Email Update
Description of change: OIT is fixing grammatical errors in the Non-email Acceptance Email.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: myFAU
End-user impact: No end user impact is expected. These changes are fixing a grammatical error in an email that gets sent to students.
App status error for foreign High School records
Description of change: An error was reported for a student with foreign high school record. This change is to fix the reported error.
Downtime window start: 06/27/2024 6:00 AM
Downtime window end: 06/27/2024 8:00 AM
Affected services: FAU App
End-user impact: Students – Admissions Applications. Services should still be operational
VPN Management Server Maintenance
Description of change: OIT will be performing maintenance on the Advanced VPN infrastructure from 12:00 p.m. until 8:00 p.m. on Saturday June 29th. During this time, there may be periods of time where newly installed Advanced VPN clients may be unable to obtain configuration. This maintenance should not affect the use of Advanced VPN.
Downtime window start: 06/29/2024 12:00 PM
Downtime window end: 06/29/2024 8:00 PM
Affected services: Advanced VPN configuration and licensing will be unavailable during periods of time
End-user impact: We anticipate minimal end user impact limited to any user that installs the advanced VPN client for the first time. There will be a period of time during the maintenance where new clients will be unable to get a license or a configuration file. Existing clients will work while the server is under maintenance.
Latest System & Network Status
- [RESOLVED] Canvas Log In IssuesCanvas is showing a “Failed to Log In” error message for users. Our team is aware of the issue and working to resolve as soon as possible. Update 9:43 AM: Canvas login functionality has been restored. Please contact the OIT… Read more ›
- [RESOLVED] Success Network (EAB Navigate) is experiencing issuesSuccess Network (EAB Navigate) is now fully operational. We will continue to monitor the situation and will place a new post if services degrade in the future. Success Network (EAB Navigate) is currently experiencing performance issues due to the ongoing… Read more ›
- [RESOLVED] AWS Outage Affecting CanvasDue to an ongoing incident with Amazon Web Services, users may experience error messages when trying to access Canvas. Update: Canvas is reporting the site is now operational following today’s AWS outage. Thank you for your patience as services were… Read more ›
- [Resolved] Microsoft Services DisruptionThe issues with Microsoft services have been resolved.
- Microsoft Services DisruptionMicrosoft is currently experiencing issues with multiple services including some office applications and online portals. We do not currently have an ETA for service restoration but will post updates when the issues are resolved.
- [COMPLETED]Network Maintenance – October 2nd from 12:00 a.m. until 3:00 a.m.The network maintenance scheduled for this morning has been completed.


