[RESOLVED] Banner Services Outage
Update: 10/03/24 9:27AM:
We have restored all services at this time. If for some reason something is not working, please first close all your browser windows and try again, and/or restart your computer. If the service still does not work, please submit a Help Desk ticket.
Update: 10/03/24 7:11AM:
Services are now being restored. We have a few Banner services now up. Thanks for your patience as we restore all services. We will provide an update once we know all services are functional.
MESSAGE 1: 10/03/24 6:13AM:
All Banner services, and also services that rely on Banner data, are currently unavailable. Users may experience problems with multiple applications such as: Self Service, Banner Admin, MYFAU webparts, Registration, grading, reporting, etc. We are currently working on the issue and trying to restore services as soon as possible. We will provide updates throughout the morning.
Latest System & Network Status
- [RESOLVED] OnBase unavailableUpdate: The issue has been identified and corrected — OnBase is now available. We apologize for the inconvenience. OnBase is currently unavailable and we are investigating the issue.
- [Resolved] Issues with DUO multi-factor authenticationWe have identified a problem with the multi-factor authentication application when signing into FAU resources. We are working to resolve the issue.
- [RESOLVED]Cisco Finesse Call Centers UnavailableCisco Finesse call centers are currently unavailable. Users are unable to sign-in to the system. We are investigating and will post an update as soon as possible. We apologize for the inconvenience. OIT
- [Resolved] Mediasite playbackMediasite is aware of issues impacting video playback in the Video Cloud environment. Mitigation steps have been taken, and there has been no occurrence of the issue over the past several hours. Playback is currently functioning normally at this time.
- [RESOLVED] Banner Admin IssuesWe are experiencing issues with Banner Admin currently. The forms are not being loaded. We are looking at the issue now.
- [RESOLVED] Zoom: Multiple ServicesYesterday’s service degradation appears to have been mitigated, although Zoom is still reporting sluggishness with Zoom Whiteboards.