Resolved – Banner Admin Login Issues
UPDATE 3:47PM: Our Ellucian Managed Services Provider restarted services and cleared some items for the service that they believe were causing the issues with the login times. For the past few hours the Banner Admin has been stable. We will continue monitoring.
ORIGINAL POST:
This week we have been experiencing issues with login times to Banner Admin, where when a user logs in, the SSO login page will continue to spin, eventually landing the user either in an active session or providing an error message such as a Login Denied.
This is happening inconsistently throughout the day, users are eventually able to login, once connected they don’t have further issues. In addition, Banner Self-Service works correctly during these times. We are working with Ellucian to try and determine the cause of the issue, but we are still researching as it is inconsistent.
We will be doing maintenance tonight to replace one of the application servers and then will determine if it alleviates the situation. We asked that users that are not able to login, wait 5 minutes and try again. We appreciate your understanding as we work to resolve these issues.
Latest System & Network Status
- OIT Systems MaintenanceOffice of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/25/2024 from 12:01 AM to 7:00 AM during… Read more ›
- OIT Systems MaintenanceOffice of Information Technology will be performing routine systems maintenance which includes but is not limited to rebooting Windows servers as deemed necessary, installing critical patches and other health checks on Thursday, 07/18/2024 from 12:01 AM to 7:00 AM during… Read more ›
- [Resolved] OwlDone partial service outageWe are currently experiencing partial service outage with OwlDone. Students with the housing module may be logged out from the system automatically. We are aware of the issue and are working to resolve it as soon as possible. OIT
- [RESOLVED]Banner and Student Self Service unavailableServices have been restored ——————————————————————— Services that utilizes CAS such as Banner and Student Self Service are not available at the moment. We apologize for the inconvenience and are working on resolving the issue. OIT
- [Resolved] Mediasite Channel ErrorThe error preventing the loading of Mediasite channels has been resolved.
- Mediasite Channel ErrorSome users will see an error when attempting to browse Mediasite Channels. OIT is aware of the issue and is working with the vendor towards a resolution.